Delivery Policy

1. In-House Collection

- Description: Customers can pick up their orders directly from our headquarters or workshop.
- Location: Agason Motors Headquarters, Blantyre.
- Pickup Time: During regular business hours (Monday to Friday: 7:30 AM – 5:00 PM, Saturday: 9:00 AM – 12:00 PM).
- Ideal For: Customers in or near Blantyre who prefer to avoid delivery fees or inspect their items upon collection.

2. Speed Courier Services

- Description: Fast and reliable courier services for small and large parcels nationwide.
- Delivery Timeframe: Approximately 1–3 working days.
- Areas Covered: All regions in Malawi, including urban centers and rural areas.
- Ideal For: Customers seeking fast delivery for parcels of all sizes.

3. AXA Transport

- Description: Delivery service specializing in small to medium parcels to all major cities in Malawi.
- Delivery Timeframe: Approximately 1–3 working days.
- Areas Covered: Major cities such as Blantyre, Lilongwe, Zomba, and Mzuzu.
- Ideal For: Customers looking for reliable urban deliveries.

4. Door-to-Door Delivery

- Description: A premium delivery option for customers in Blantyre and Lilongwe, where goods are delivered directly to the customer's specified location.
- Delivery Timeframe: Typically same day if ordered before 2pm in Blantyre and next day in Lilongwe if goods are not available in our Lilongwe warehouse.
- Areas Covered: Within the cities of Blantyre and Lilongwe.
- Additional Cost: Slightly higher due to the personalized service.
- Ideal For: Customers preferring convenience and speed.

5. Smart Deliveries

- Description: Nationwide delivery service covering all parcel sizes and areas in Malawi, including hard-to-reach locations.
- Delivery Timeframe: Approximately 1–3 working days, depending on location.
- Areas Covered: Urban centers, towns, and remote areas.
- Ideal For: Customers requiring flexibility and reliable delivery for various parcel sizes.

6. International Deliveries (DHL and FedEx)

- Description: Reliable international shipping via DHL and FedEx to any destination worldwide.
- Delivery Timeframe: Approximately 3–7 working days, depending on the destination country.
- Services Provided: Secure shipping for small and large parcels with tracking options.
- Ideal For: Customers requiring international delivery.

7. Optional Insurance for Goods

- Description: Customers can choose to insure their goods with General Alliance Ltd for added peace of mind. This optional insurance protects against potential damages or loss during transit.
- Availability: Insurance can be selected at checkout for an additional cost.
- Details: More information, including costs and coverage specifics, will be provided soon.
- Ideal For: Customers purchasing high-value items or shipping to remote areas.

General Delivery Timeframes

- Most deliveries within Malawi are completed in 1–3 working days.
- International deliveries may take 3–7 working days, depending on the destination.

Additional Information

- Delivery Fees: Vary based on the method, parcel size, and delivery location. Fees will be displayed at checkout for transparency.
- Tracking Options: Customers will receive tracking details via SMS or email once the order is dispatched, ensuring real-time updates.

Contact Us

For any inquiries or assistance, please contact us:

- Phone: +265 999 843 111
- Email: agasonmotorsmw@gmail.com
- Address: Agason Motors Headquarters, Blantyre, Malawi